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Case Study · Municipal Government

World-Class Real Time Crime Center:
Birmingham Police Department

Overseeing the planning, design, execution, technology vendor management, training, and implementation of a world-class Real Time Crime Center for the City of Birmingham.

Client

Birmingham Police Department

Went live October 2021

Real Time Crime Center successfully launched on schedule

World-class capability

BPD capabilities brought to world-class levels through newly available technologies

Multi-vendor coordination

iSeek partnered with vendors ranging from technology innovators to construction contractors

Governance embedded

Organizational governance, people, systems, and processes aligned to the RTCC

The challenge

Policing a large, low-density area with outdated techniques and insufficient technology

The City of Birmingham has a very low-density population. Policing a large area is challenging to personnel and equipment resources. The Birmingham Police Department recognized that it had fallen behind in policing and investigation techniques, and wanted to use newly available technologies to bring its capabilities to world-class levels.

 

The City recognized that effective policing and the protection of civil liberties are interdependent, and wanted to create a well-governed system to ensure these values were honored.

The requirements

Design, construct, and implement the physical and technological infrastructure for a world-class RTCC

High-level objectives of the Real Time Crime Center included:

  • Establish a central hub to preserve evidence and crime scene information
  • Provide real-time investigative support and situational awareness to officers responding to crimes
  • Rapidly identify and respond to criminal incidents
  • Manage and deploy resources based on a data driven approach to crime fighting
How We Help

We develop strategies and tools that make your community engagement clear, impactful, and measurable.

Take the next step today – schedule a consultation and start engaging your community with confidence.

  • Message Development & Branding – Craft messages that resonate with your audience.
  • Community Outreach Strategies – Plan and execute campaigns that drive participation.
  • Stakeholder Engagement Plans – Build meaningful connections with boards, agencies, and local leaders.
  • Workshops & Training – Equip teams to communicate effectively and lead engagement initiatives.
  • Impact Measurement & Reporting – Track engagement results and refine strategies.

  • Short workshops or micro-sessions
  • Multi-day planning retreats
  • Ongoing engagement advisory support
  • Custom campaigns tailored to your audience

When your community is informed and engaged, participation grows. Stakeholders understand your mission, relationships strengthen, and your organization achieves meaningful, lasting impact.

Take the next step today – schedule a consultation and start engaging your community with confidence.

The solution

iSeek selected as local Birmingham-based consulting firm to oversee RTCC goals and objectives — providing strategic consulting and enterprise project management

iSeek managed the RTCC's planning, design, execution, technology vendor management, training, and implementation/deployment. Additionally, iSeek assisted the BPD with organizational governance, alignment of people, systems and processes that peripherally related to the RTCC, and made recommendations on organizational governance, structure, and workflow.

iSeek's role included but was not limited to:

iSeek PMO Assessments consist of 11 key areas of observation by which best practices can be measured, garnered from decades of evidence-based study and hands-on experience. Benchmark data from successful PMOs was used to compare the University’s level of maturity.
  • Research of industry / best of breed Crime Center solutions
  • Plan & design customized BPD RTCC solution
  • Primary project point of contact (POC)
  • Project governance — PM methodology, team structure, process, roles & responsibilities
  • PM playbook administration — tools and templates
  • Stakeholder identification & consistent engagement
  • Schedule management & monitoring
  • Vendor / product sourcing, procurement & management
  • Communications & reporting by stakeholder group
  • Project execution, delivery & implementation
  • Facilitate quality assurance testing
  • Facilitate training & project documentation administration

Recommendations

iSeek provided recommendations based on best practices and industry standards commensurate with similar institutions who experience high levels of project portfolio performance. Deliverables included a robust report with Likert scale grading based on a Capability Maturity Model (CMMI) for Project Governance, and a phased roll-out plan of simple, achievable, and quantifiable next steps allowing for ease-in-effort implementation.

Launched

Real Time Crime Center went live in October 2021

Partnered

Multiple vendors engaged — technology innovators to construction contractors

Enabled

Real-time intelligence to responding officers on high risk calls for service

Improved

Situational awareness and officer safety on the ground

The results

RTCC went live October 2021 — delivering real-time intelligence, improved situational awareness, and increased officer safety

With the combined efforts of iSeek’s Enterprise Project Management Group, the Birmingham Police Department’s Technical Lead, and the City’s Capital Projects project manager the Real Time Crime Center went live in October 2021. iSeek successfully partnered with various vendors ranging from technology innovators to construction contractors to propel the evolution of the RTCC.

The Real Time Crime Center utilizes technology and data driven intelligence to aid in prevention of crime and the apprehension of the offenders responsible. The technology provides immediate real time intelligence to responding officers and investigators on high risk calls for service which improves situational awareness and increases officer safety.

"What we're trying to do is build a system here for public safety in the future, as in, how will we police Birmingham in the future? The technology will help immensely at special events like The World Games and boost officer safety. That's one of the most important elements – letting people know what you truly have before they get there."

Patrick Smith
Chief of Police, Birmingham Police Department

Ready to bring world-class project management to your next public safety or government technology initiative?

iSeek Solutions partners with municipalities to plan, execute, and deliver complex technology deployments.

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